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Terms & Conditions
HOW TO BOOK

After confirming your safari itinerary with the company, send a deposit of 30% of the total cost to Pristine Trails Adventures & Safaris Co Ltd. On receipt of the deposit, we will, subject to availability, reserve the required services. The booking is confirmed and accepted by us when we forward the confirmation receipt to you. The deposit will be refunded if Pristine Trails Adventures & Safaris Co Ltd cannot offer you a place. Please note that reservations cannot be made without a deposit. Final payment is due twelve weeks prior to the date of departure. On receipt of payment we will send vouchers if necessary, safari information, clothing & equipment packing list, etc. Please ensure that you receive this information before you leave on safari.

THE CONTRACT

1.) In this contract the following words shall have the corresponding meanings unless the context otherwise indicates and the same meanings shall be applicable mutatis mutandis to the booking conditions.

The Company means Pristine Trails Adventures & Safaris Co Ltd, trading as Pristine Trails.

The Client means the person who accepts the booking by signature. Persons under His/Her authority means all persons accepted for a safari on the application of a Client.

2.) The Client who signifies the acceptance of a booking does so on behalf of himself/herself and persons under his/her authority, and warrants that he/she has authority to enter into a contract on behalf of the other persons included in such a booking and in event of the failure of any or all the other persons so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability for the total price of all bookings made by him/her. All bookings are made with Pristine Trails and no person has any authority on its behalf to vary any of the terms and conditions which are applicable.

3.) A non-refundable deposit of 30% for each person is required when confirming a trip schedule. The booking fee is accepted as part of the inclusive fare and will only be refunded if the applicant cannot be accommodated.

4.) The full amount due by the Client to the Company shall be payable not less than twelve weeks prior to the date of departure. If the full amount is not paid in due time, The Company reserves the right to treat the booking as cancelled. Late applicants however may join the tour on an "accommodation available" basis.

5.) CANCELLATIONS: Cancellations are only effective on receipt of written notification. If a booking is cancelled prior to 8 weeks before departure, you forfeit your deposit. If the booking is cancelled less than 8 weeks before departure, a cancellation fee will be payable by the Client to the Company as follows:

  • 55-29 days: 45% of total price
  • 28-22 days: 60% of total price
  • 21-14 days: 75% of total price
  • 13-0 days: 100% of total price

6.) CHANGE OF BOOKING: After the booking has been confirmed, should the Client change to an earlier/later departure date, he/she may do so subject to availability. The only fees, penalties, and times restrictions are those imposed by the applicable service providers such as hotels and domestic flights and not under our control. We will do our best to eliminate and reduce penalties. It all depends on the circumstances surrounding the modification. We can however, always check how much a modification will cost, if anything, prior to making the change.

7.) HANGES TO SCHEDULES: The Client is aware that the itineraries are flexible and will depend on local conditions. The Company will not accept any claims of any nature including consequential damages as a result of any accommodation or other facilities, made or becoming unavailable on tour. The Client hereby indemnifies and holds the Company harmless in respect of any such claim. The Company reserves the right to cancel any tours without prior notification and in such events, all monies paid will be refunded in full which shall constitute the full extent of the Company liability to the Client and persons under his authority.

8.) REFUNDS: The Company uses its best endeavors to ensure that all anticipated accommodation is available as planned. There shall be no claim of any nature whatsoever against the Company for a refund either in whole or part, if any accommodation or excursion is unavailable and a reasonable alternative is not found. If the Client is unable to use any service provided in the itinerary, then there are no refunds due. The Company will not entertain complaints due to Loss of Enjoyment where the full land arrangements have been provided.

9.) BAGGAGE: All baggage and personal effects are at all times the Client’s risk and the Company cannot accept liability for any loss of baggage or personal effects.

10.) TRAVEL DOCUMENTS:

a.) The Client acknowledges that it is his responsibility to ensure that he/she is in possession of the necessary valid travel documents, passport, visas, vaccination certificates, etc.

b.) The Client acknowledges that the Company will not be held liable to a refund of the tour fare or compensation should the Client be refused entry into the country for any reason.

11.) INSURANCE:
Comprehensive travel and medical insurance is highly recommended for guests booking with Pristine Trails. The Client acknowledges that it is his responsibility to take insurance. The Client undertakes to take comprehensive travel insurance to cover his personal requirements. This insurance should include cover in the respect of, but not limited to, the following eventualities: cancellation and curtailment of the safari and services booked, emergency evacuation expenses, medical expenses, repatriation expenses, damage/theft/loss of personal baggage, money and goods. Pristine Trails, including their representatives, employees and agents will take no responsibility for any costs, losses incurred or suffered by the Client, or the Client's dependants or traveling companions, with regards to, but not limited to, any of the above mentioned eventualities. The Client will be charged directly by the relevant service providers for any emergency services he may require. Please note that credit card travel insurance is inadequate for a safari.

12.) INDEMNITY:

a.) Neither Pristine Trails nor any person or agent acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the foregoing shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its website, literature or information sources, loss or damage caused by delays, sickness, theft, injury or death. In addition the Company shall have the right at any time at its discretion to cancel any safari and services or the remainder thereof or make alterations in route, accommodation, price or other details and, in the event of any safari and services being rendered impossible, illegal or inadvisable by weather, strike, war, government, interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of the Client. The Company may at its discretion and without liability or cost to itself at any time cancel or terminate the Client's booking and in particular without limiting the generality of the foregoing it shall be entitled to do so in the event of the illness or the illegal or incompatible behavior of the Client, who shall in such circumstances not be entitled to any refund. The Client undertakes and agrees that he will, at all time, comply with a reasonable code of conduct during the safari and will not in any way constitute a nuisance to the other persons on tour.

b.) The Client acknowledges that the services arranged by the Company, whether in civilized or remote areas by plane, vehicle, train, dug out canoe, canoe, boat, horse back, other conveyance or by foot, contains inherent risks of injury, illness, death, or loss and damage to property, which may be caused by forces of nature, accidents, wild animals, negligence of others, and other causes known or unknown.

c.) The Client acknowledges that such risks may be present at any time before, during or after the tour arranged by the Company and those medical services and facilities may not be readily available during the tour.

d.) Wild Animals; Please be aware that these safaris may take you into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. Neither the company, nor their employees, nor agents can be held responsible for any injury or incident on the safari. Please note that the campsites within national parks are all unfenced and animals do amble through the camps, at any time.

e.) The Client expressly assumes any and all risks with respect to the activities and circumstances described herein and agrees not to sue the Company on account of any losses, claims, costs, liabilities or damages.

f.) The Client agrees not to allege the unenforceability of this Agreement or part thereof. In the event of any competent authority finding that any portion of this Agreement is unenforceable, the remaining portion shall remain in full force and effect. The Client agrees that the foregoing obligation shall be binding.

13.) FACTORS OUTSIDE PRISTINE TRAIL'S CONTROL:
The Client is aware that unforeseen circumstances due to road conditions, weather, mechanical breakdown, accident, border closure, political situations etc. are beyond the control of the Company and can delay and change the performance of the safari. The cost of flying back home, alternative accommodation, food, personal expenses and all resulting costs are to be borne by the Client. The Client is aware that insurance is compulsory to participate on all tours and acknowledges that it is his responsibility to take comprehensive travel insurance. Pristine Trails will accept no liability whatsoever.

14.) HEALTH:
The Client acknowledges being aware of the proposed itinerary and it is the Client's obligation to ensure that he is medically fit and able to embark upon such a tour. A medical certificate is required for passengers over 65 years.

15.) This booking and eventual contract between the Client and the Company shall be deemed to be concluded in Moshi, Kilimanjaro Region, United Republic of Tanzania; and shall be interpreted according to the laws of the United Republic of Tanzania. In the event of any action hereunder, the Supreme Court of Tanzania shall have jurisdiction in regard thereto, notwithstanding that the amount of the claim may be within the jurisdiction of the Magistrate's Court.

 

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